PositiveAI® Terms

# Terms of Use - Orb by PositiveAIEffective Date: January 8, 2026
Last Updated: January 8, 2026## 1. Acceptance of TermsBy downloading, installing, or using the Orb mobile application (the "App"), you agree to be bound by these Terms of Use ("Terms"). If you do not agree to these Terms, do not use the App.These Terms constitute a legally binding agreement between you and PositiveAI ("we," "us," or "our").---## 2. Description of ServiceOrb is a habit transformation platform that helps users build and maintain positive life changes through:- Streak Tracking: Visual progress representation via an interactive orb
- Anchor System: Morning and evening check-ins to secure daily progress
- AI Coaching: Premium subscribers receive personalized guidance from Claude AI
- Fusion Feature: Peer-to-peer matching for mutual support and accountability
- Mood Tracking: Mental health monitoring at key milestones
- Statistics & Analytics: Progress visualization and insights---## 3. User Accounts and Registration### 3.1 Anonymous Access
- You may use basic features of the App without creating an account
- Subscriptions may be purchased anonymously via the App Store### 3.2 Account Creation
Creating a full account is optional but unlocks additional features:
- Device Sync: Access your data across multiple devices
- Cloud Backup: Automatic backup of your progress
- Fusion Feature: Peer-to-peer matching (requires account for safety)### 3.3 Account Security
You are responsible for:
- Maintaining the confidentiality of your account credentials
- All activities that occur under your account
- Notifying us immediately of any unauthorized use---## 4. Subscriptions and Payments### 4.1 Subscription Tiers
- Standard: £5.99/month or £59.99/year (basic features + fusion + stats)
- Premium AI Coaching: £8.99/month or £89.99/year (includes AI chat support)### 4.2 Billing Terms
- Payment is charged to your App Store account at confirmation of purchase
- Subscriptions automatically renew unless cancelled at least 24 hours before the end of the current period
- Your account will be charged for renewal within 24 hours prior to the end of the current period
- You can manage and cancel subscriptions in your App Store account settings### 4.3 Free Trial (if applicable)
- Free trials may be offered for new subscribers
- If you do not cancel before the trial ends, you will be automatically charged the subscription fee
- Only one free trial per user### 4.4 Refunds
- Refund requests must be made through the App Store
- We do not process refunds directly
- Please contact Apple Support for App Store purchase refunds---## 5. User-Generated Content and Community Guidelines### 5.1 Fusion Feature - Peer-to-Peer Chat
The Fusion feature allows you to match with other users for mutual support. By using this feature, you agree to:#### Your Responsibilities:
- You are 17 years of age or older
- You will treat other users with respect and dignity
- You will not harass, bully, or intimidate other users
- You will not share explicit, offensive, or illegal content
- You are responsible for all content you post or send#### Zero Tolerance Policy:
We have a zero-tolerance policy for the following behaviors:
- Harassment or Bullying: Targeting, threatening, or intimidating other users
- Hate Speech: Content promoting violence or hatred based on race, ethnicity, religion, gender, sexual orientation, disability, or other protected characteristics
- Sexual Content: Sexually explicit messages, images, or solicitations
- Spam: Repetitive, unsolicited, or commercial messages
- Illegal Activity: Promotion or coordination of illegal activities
- Impersonation: Pretending to be someone else or misrepresenting your identityViolation of these guidelines will result in immediate account termination and permanent ban.### 5.2 Content Moderation
- All messages sent via Fusion are subject to automated content filtering
- Messages may be flagged for manual review based on content analysis
- We use OpenAI's Moderation API to detect policy violations
- Severely violating content will be automatically blocked before delivery### 5.3 Reporting System
You have the ability to report abusive content or users:
- How to Report: Long-press any message and select "Report Message"
- Report Categories: Harassment, Hate Speech, Sexual Content, Spam, Other
- Response Time: All reports are reviewed within 24 hours
- Outcome: Violators will be warned, suspended, or permanently banned depending on severity### 5.4 User Blocking
You can block any user at any time:
- Blocked users cannot match with you again
- Block lists are synced across your devices
- Blocking is permanent and cannot be undone### 5.5 Content Removal
- You can delete your own messages at any time
- We reserve the right to remove content that violates these Terms
- Removed content cannot be recovered---## 6. AI Coaching and Mental Health Disclaimer### 6.1 Not a Substitute for Professional Care
The AI coaching feature is powered by Claude AI and provides:
- Motivational support and encouragement
- Habit-building strategies and insights
- Progress analysis and pattern recognitionIMPORTANT: The AI coaching feature is not a substitute for professional medical advice, diagnosis, or treatment. If you are experiencing:
- Mental health crisis or suicidal thoughts
- Severe depression or anxiety
- Substance withdrawal symptoms
- Medical emergenciesPlease contact emergency services (999 in the UK, 911 in the US) or speak with a qualified healthcare professional immediately.### 6.2 AI Limitations
- AI responses are generated based on patterns and may not always be accurate
- The AI does not have access to your medical history or full context
- The AI cannot diagnose medical or mental health conditions
- Always verify important information with qualified professionals### 6.3 Crisis Resources
If you are in crisis, please contact:
- UK: Samaritans - 116 123 (available 24/7)
- US: National Suicide Prevention Lifeline - 988
- International: https://findahelpline.com---## 7. Data Privacy and Security### 7.1 Data Collection
We collect and process:
- Account information (email, authentication credentials)
- Streak and anchor completion data
- Mood tracking responses
- AI chat conversation logs
- Device and usage analytics### 7.2 Data Usage
Your data is used to:
- Provide and improve the App's functionality
- Personalize your AI coaching experience
- Generate progress insights and statistics
- Ensure platform safety and security### 7.3 Data Sharing
- We do not sell your personal data to third parties
- Anonymous, aggregated usage data may be used for research
- Chat conversations are analyzed for safety (content moderation only)
- See our Privacy Policy for full details: https://privacy.positiveai.co.uk### 7.4 Data Retention
- Active account data is retained while your account exists
- Deleted accounts: Data is anonymized within 30 days
- Fusion chat logs: Retained for 90 days for safety investigations
- Mood tracking: Retained for longitudinal research (anonymized)---## 8. Intellectual Property### 8.1 App Ownership
The App, including all code, design, graphics, and content, is owned by PositiveAI and protected by:
- Copyright laws
- Trademark laws
- Other intellectual property rights### 8.2 Limited License
We grant you a limited, non-exclusive, non-transferable license to:
- Download and use the App on your personal devices
- Access features included in your subscription tierYou may not:
- Reverse engineer, decompile, or disassemble the App
- Remove or modify any copyright notices
- Use the App for commercial purposes without permission
- Create derivative works based on the App### 8.3 User Content Ownership
- You retain ownership of content you create (journal entries, mood logs, etc.)
- By using the App, you grant us a license to store and process your content to provide the service
- We do not claim ownership of your personal data or content---## 9. Prohibited ConductYou agree not to:### General Prohibitions:
- Use the App for any illegal purpose
- Violate any applicable laws or regulations
- Interfere with or disrupt the App's operation
- Attempt to gain unauthorized access to our systems
- Use automated tools (bots, scrapers) without permission
- Impersonate PositiveAI staff or other users### Fusion-Specific Prohibitions:
- Create multiple accounts to bypass bans
- Share contact information to circumvent the platform
- Engage in romantic or sexual solicitation
- Promote external services, products, or websites
- Coordinate self-harm or dangerous activitiesViolations may result in:
- Warning and content removal
- Temporary suspension (7-30 days)
- Permanent account termination
- Legal action (for severe violations)---## 10. Disclaimer of WarrantiesTHE APP IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO:- Availability: We do not guarantee the App will be available 24/7
- Accuracy: We do not guarantee the accuracy of AI-generated content
- Fitness for Purpose: We do not guarantee the App will meet your specific needs
- Security: We do not guarantee the App is completely secure from cyber threatsUSE THE APP AT YOUR OWN RISK.---## 11. Limitation of LiabilityTO THE MAXIMUM EXTENT PERMITTED BY LAW:### 11.1 Exclusion of Damages
WE SHALL NOT BE LIABLE FOR:
- Indirect, incidental, special, consequential, or punitive damages
- Loss of profits, data, or goodwill
- Service interruptions or data loss
- Harm resulting from user-generated content
- Reliance on AI-generated advice### 11.2 Liability Cap
OUR TOTAL LIABILITY SHALL NOT EXCEED:
- The amount you paid for subscriptions in the past 12 months, or
- £100 (whichever is greater)### 11.3 Exceptions
Nothing in these Terms excludes liability for:
- Death or personal injury caused by our negligence
- Fraud or fraudulent misrepresentation
- Any liability that cannot be excluded under applicable law---## 12. IndemnificationYou agree to indemnify, defend, and hold harmless PositiveAI, its officers, directors, employees, and agents from any claims, damages, losses, or expenses (including legal fees) arising from:- Your use of the App
- Your violation of these Terms
- Your violation of any third-party rights
- Content you post via Fusion or other features
- Your negligent or wrongful conduct---## 13. Termination### 13.1 By You
- You may delete your account at any time in the App settings
- Deleting your account does not cancel active subscriptions (cancel in App Store)
- Upon deletion, your data will be anonymized within 30 days### 13.2 By Us
We may suspend or terminate your account if:
- You violate these Terms or Community Guidelines
- You engage in fraudulent or illegal activity
- Your account is inactive for more than 2 years
- We are required to do so by law### 13.3 Effect of Termination
Upon termination:
- You lose access to all App features
- Subscription fees are non-refundable (unless required by law)
- Your data will be handled according to our Privacy Policy
- Provisions that should survive (Sections 8, 10, 11, 12) remain in effect---## 14. Dispute Resolution### 14.1 Governing Law
These Terms are governed by the laws of England and Wales, without regard to conflict of law principles.### 14.2 Informal Resolution
Before pursuing formal action, please contact us at [email protected] to attempt resolution.### 14.3 Arbitration (if applicable)
For disputes that cannot be resolved informally:
- Disputes shall be resolved via binding arbitration (if you are in a jurisdiction requiring arbitration)
- Otherwise, disputes shall be resolved in the courts of England and Wales### 14.4 Class Action Waiver
You agree to resolve disputes individually and waive the right to participate in class actions (to the extent permitted by law).---## 15. Changes to Terms### 15.1 Modification Rights
We reserve the right to modify these Terms at any time. When we make material changes:
- We will update the "Last Updated" date at the top
- We will notify you via in-app notification or email
- Continued use of the App after changes constitutes acceptance### 15.2 Your Options
If you do not agree to updated Terms:
- Stop using the App
- Delete your account
- Contact us with concerns at [email protected]---## 16. Miscellaneous### 16.1 Entire Agreement
These Terms, together with our Privacy Policy, constitute the entire agreement between you and PositiveAI.### 16.2 Severability
If any provision of these Terms is found invalid or unenforceable, the remaining provisions shall remain in full effect.### 16.3 No Waiver
Our failure to enforce any right or provision does not constitute a waiver of that right.### 16.4 Assignment
You may not assign these Terms without our consent. We may assign these Terms to a successor entity.### 16.5 Force Majeure
We are not liable for delays or failures due to circumstances beyond our reasonable control (natural disasters, strikes, war, pandemics, etc.).---## 17. Contact InformationIf you have questions about these Terms, please contact us:Email: [email protected]
Website: https://positiveai.co.uk
Abuse Reports: https://positiveai.co.uk/report-abuseMailing Address:
PositiveAI
[Your Business Address]
United Kingdom---## 18. Apple-Specific Terms (iOS Users)### 18.1 Acknowledgment
You acknowledge that:
- These Terms are between you and PositiveAI, not Apple
- Apple has no obligation to provide support for the App
- Apple is not responsible for addressing claims related to the App### 18.2 Third-Party Beneficiary
Apple and its subsidiaries are third-party beneficiaries of these Terms and may enforce them.### 18.3 App Store Terms
Your use of the App is also subject to the Apple App Store Terms of Service.---## Summary of Key Points✅ Age Requirement: You must be 17+ to use Fusion peer-to-peer features
✅ Zero Tolerance: Harassment, hate speech, and explicit content result in immediate ban
✅ 24-Hour Response: All abuse reports reviewed within 24 hours
✅ Content Moderation: All messages are subject to automated and manual review
✅ Not Medical Advice: AI coaching is not a substitute for professional care
✅ Your Responsibility: You are responsible for all content you post
✅ Reporting Tools: Long-press messages to report violations
✅ Blocking Available: Block abusive users permanently
✅ Data Privacy: We do not sell your personal data
✅ Subscription Terms: Auto-renews unless cancelled 24 hours before renewal---By using Orb, you confirm that you have read, understood, and agree to these Terms of Use.---Last Updated: January 8, 2026
Version: 1.0